Customer Experience: 22 international CX professionals share their current strategies for achieving impact and visibility using best practice CX
Customer Experience: 22 international CX professionals share their current strategies for achieving impact and visibility using best practice CX

Read Now Customer Experience: 22 international CX professionals share their current strategies for achieving impact and visibility using best practice CX Kindle

22 international CX professionals share their current best-thinking, strategies and insights for achieving impact and visibility using world-class, best-practice CX principles. Contributors are experienced, qualified and certified CX experts including Ian Golding, Gayana Helder, Olga Guseva, Duong Nguyen, Jonathan Daniels, Ben Phillips, Naeem Arif, Hannah Foley, Megan Germann, Patricia Sanchez Diaz, Marleen van Wijk, Nick Meinertzhagen, Alec Dalton, Anna Stoll, Daniel Dougherty, Narjès Boufaden, Rohilla Nasreen, Marc Karschies, Ruth Crowley, Janelle Mansfield, Michele Badenhorst and Gabriela Geeson.Topics include:Customer centric cultureOrganisation adoption and accountabilityVoC insight and understandingsCX design and improvementCX metrics, measurement and ROICX strategyThis is an extraordinary volume packed with frontline experience, insight and value for anyone wanting to dramatically enhance the customer experience in their organization.

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  • Released: September 12, 2019
  • Author: Andrew Priestley
  • Rating: 4,8
  • Publisher: Ebook Digital Agency
  • Total Page: 210 pages
  • File Size: 50845 KB
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